“Performance”" was usually a case of the device owner reporting that it was “slow” or crashed frequently. Where the problem text mentioned overheating the
fault_type was changed to “Overheating” - one of the most common performance issues. There were other instances where it was possible to determine a more precise hardware or software
Where the problem text was more vague (e.g. just “slow”) the
fault _type became “Performance” and often the solution was to change some configuration settings, free up some disk space, add more RAM, replace the OS and things like that. Sometimes the solution was not evident in the data.
Wherever possible the
fault_type was set to a reasonably accurate value based on the
problem text but sometimes the complaint was that the system simply did not behave correctly and yet the exact issue was undetermined or sometimes a mixture of issues.
The work that is being done with fault types should eventually populate all of the data with reasonable
fault_type values and the goal is to be able to supply this data, complete with
problem text as Open Data. The hope then is that anyone will be able to query it, draw their own conclusions and contribute improvements.