Survey: 8 in 10 Europeans think digital devices should be easier to repair

The results of a special Eurobarometer survey about Europe’s digital future were released last week.

In it, 27,498 respondents from the 27 EU member states :eu: plus the UK :uk: (the survey was conducted pre-Brexit) were asked questions designed to measure attitudes towards the impact of digitalisation on their lives. While it didn’t directly mention the Right to Repair (like similar research from the US :us: and Canada :canada: did), there were a few relevant questions and some fascinating findings:

:hammer_and_wrench: Most Europeans want devices to be easier to repair

Nearly eight in ten respondents (79%) think manufacturers should be required to make it easier to repair digital devices or replace their individual parts (e.g. screens or batteries)

Click/tap for a graph of country breakdown

:spiral_calendar: Most Europeans want to keep using their devices for at least 5 years

30% would like to keep using their current digital devices for at least 5 years provided there is no severe drop in performance, 8% say they would like to keep using their devices for at least 7 years, and over a quarter (26%) would like to keep doing so for at least 10 years. Only 3% say they would like to keep using them for at least 1 year.

Taken together, 64% of respondents want to use their devices for 5 years or more.

Click/tap for a chart of all responses

:frustratedfix: The most common reasons for buying a new device are because an old one broke or didn’t work well

Respondents were asked to think about the last digital device (e.g. mobile phone, tablet, laptop) tey replaced and to list the main reasons for purchasing a new device. They were able to give up to three responses. The most frequently mentioned reasons are because they broke their old device (38%) and the performance of their old device had significantly deteriorated (30%).

Click/tap for a chart of all responses


Read the full report here:

4 Likes