Registration feedback

Help & feedback
1

Restarters can now self-register on to restarters.net. As part of this, there is a sign up process.

We have a pre-signup onboarding/list of features, followed by registration completion, followed by a welcome.

The 4 steps of registration are:

  • skills
  • profile information
  • email opt-in
  • data consent

How do you feel about the sign up process?

2

We’re really interested in getting some feedback here, as it is crucially important to bringing in new volunteers and scaling community repair :slight_smile:

3

Two potential improvements for the registration process:

  1. Profile information - drop-downs are not obvious, could we add “please select country” / “please select year” rather than having them as field

  2. Data consent - compared to previous email opt-in, it’s not clear that this is mandatory, we could perhaps add a sentence before the two (three) tick boxes OR change title to something like Please give your required consent to our uses of the data you enter

4

These both make sense and are straightforward to do. I’ve added to Github to be scheduled:

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5

I’ve created a new First Aid skill to the list - ideally the Restarter would somehow confirm they have received a certificate in First aid in the last three years?

Additionally, I’d like to make this and Electronics Safety as visible as possible to hosts when they glance at who has RSVP’ed. Perhaps these could gain some special visual status as well, like an extra icon, or a “badge” on user avatars?

6

Is there a way to include the “top” countries at the top of the country menu, so that it’s faster for people to pick the correct country?

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7

That is quite simple to do yes (I’ll throw it out there though that some argue it’s a bit offensive if your country is not in the top list, I guess we would do something like top 10 countries based on where existing user demographics?)

8

This is what I meant :stuck_out_tongue_closed_eyes:

9

We notice that a huge number of users, something like 60%, do not give a location. This makes it difficult for them to find a group near them, but it also makes it hard for us to know where to prioritise support.

Is requiring a location a bad idea? (We only require a country currently.)

10

It depends how you define location. Do you mean ask the browser to give its precise geolocation (GPS or otherwise derived), or the user entering a location, and if so a town, a borough, a ward, a post/zipcode?

I would suggest that down to borough-level granularity or first part of the postcode (for the UK) is fine. A smaller granularity may make some reluctant to give valid info and also likely be difficult to implement in a GDPR compliant way.

11

Sorry for my lack of precision. We currently have a Town/City field which is not required, would it be a bad idea to make this required?

12

Yes, I think it should be required.

(Sorry, only just noticed this.)

13

Hi - when I signed up The Bower a few months ago I couldn’t see any way to include more than one location. We operate out of two premises about 3.25 miles apart. Is it that only one location is currently possible? Would more than one location be something you’d consider?

14

Hi @Len

Thanks for signing up and using Restarters and thanks for the question.

At present, groups can only have one location set for the group as a whole.

However, groups can run events that are located at multiple locations - that is, each event can have its own location. So you can list some events as being at your Marrickville location, and some at your Summer Hill location, with all events belong to your group for The Bower.

You could also choose to create a separate group for each location, but I’d think you’d probably want just the one group in order to have your statistics aggregated across both sites, and to make the management a bit simpler.

Please let me know if there’s other reasons why it might be useful to have multiple locations added for your group, happy to discuss further - always good to understand requirements.

15

Hi Neil

Thanks for the response. It’s not a big deal. Our main repair site is Summer Hill - so that’s the address I entered.

I’m surprised that our case doesn’t apply to any other groups. It obviously hasn’t been an issue.

We intend to begin using the Fixometer - that was the whole point in signing up - and would want aggregated stats. We receive funds from councils because we divert material from the waste stream - and that saves them money. The stats will help The Bower in putting our case for future funding.

Thanks again - Len

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