At our repair events we quite often we have something that’s brought in to be fixed and we can’t fix that element, but it’s not going to be binned as some of it still works? e.g. this month a digital radio that’s display had gone…we couldn’t fix that element, but he could still use the radio. Or a stereo where the CD player element wouldn’t work, but she could still use the radio. A TV that came in as a bit of plastic was stuck in a USB port…we couldn’t get it out, but there was another USB port so he could still use it, and just live with one.
So they aren’t fixed, but equally it’s not end of life as they’re going to carry on using.
How best to categorise them without messing up your data? Should we simply not log those items?
There are also a few where it’s actually just user error…so we’ve fixed the person’s use of the object, rather than the object Should we log them in anyway? If so, how?