The trouble with tablets. Join the TabiCat quest!

We’re continuing our series of investigations into the most common reasons our devices break. This time, we’re looking at tablets and ebook readers :tablet:.

Introducing TabiCat :paw_prints:

Today, we’re launching TabiCat :paw_prints: , a people-powered investigation into why tablets and e-book readers break. We want to understand why they fail so that we can tell policymakers how future models can be made to last longer and be easier to repair; repairable devices can reduce e-waste and lessen the strain on our planet’s resources.

Like our previous quest, PrintCat, we’re using data from our own Fixometer combined with data from our partners in the Open Repair Alliance. Together, we’ve collected information on over 900 broken devices and we need your help to categorise what went wrong with each of them.

Go to TabiCat :paw_prints:

:translate: Deutsch | Español | Français | Italiano | Nederlands

How does TabiCat work?

  1. Go to TabiCat and choose your preferred language from the menu at the bottom right.

  2. You will see some information about a broken tablet or e-book reader that was brought to a real-life repair event. Click the translate button to read it in your preferred language.

  3. Select the type of problem that best describes the printer described from the list below the description and confirm your choice. If the data provided is too poor quality to make a judgement, select the ‘Poor data’ button. And if you’re not sure, just select ‘I don’t know’ at the bottom.


    That’s it!

Once you’ve selected an option, you’ll see another device. The more faults you can categorise, the more we learn! TabiCat shows each tablet to two or three people to help confirm the right category.

Why tablets, and why now?

There’s currently no regulation on tablet repairability anywhere in the world.

But the EU is working on ecodesign measures to apply to both smartphones :phone: and tablets :tablet:, and this is a great opportunity to bring in the perspectives of real people attempting to repair devices at community repair events.

:rotating_light: The draft regulation we’ve seen does not include access to most spare parts or repair information for community repair initiatives or consumers. And we know that manufacturers will do all they can to further reduce requirements to make spare parts available at all.

So what can we do?

By analysing our data on tablets, we can make the case for long-term support for tablets - including availability of spare parts. This is why we need your help now.

Our insights can help explain that plenty of people would like to keep their existing devices working for longer, and repair them when needed.

In July, we plan to submit our evidence to the ongoing public consultation on smartphones and tablets recently launched by the European Commission, so please help us complete TabiCat by the end of June.

Once you’ve helped with TabiCat, if you’re curious about more of our work in this area, you can still help us complete our work on printers with PrintCat :paw_prints:


Questions? Comments? Feedback? Just post below and let’s chat :+1:

3 Likes

Had two goes at this. Quite a few seem to have multiple problems. so more than one ‘fault’ is identified. Remind me - how do we code those?

Great question Mark - I believe the best thing to do is choose the fault that seems to have the biggest impact on the usability of the device, or whichever seems the more serious. @Monique will be able to correct me if I’m wrong there :slight_smile:

I’ve seen a few like “frayed/broken charging lead” or “replaced charging lead”,
so maybe “charging lead” should be a separate category?

I just got

The page has expired due to inactivity.

Please refresh and try again.

and when I refreshed, I got the same message. :man_shrugging:
(On Chrome 91.0.4472.77 in Linux 64bit in case it makes any difference).

Going to the URL again from scratch again fixed it, but it would be nice if the instructions worked.

Final suggestion (for the moment :smiley:) the fault category buttons seem to be in a random order unless I’m mistaken.
Maybe alphabetic would be better to make them easier to find?

If the lead is detachable from the charger then I’d put it as “Other”, if it is integral with the charger then it would be “Charger”.

Could only do this for the English labels, all other languages are translated after being sent to the page.

Refreshed how? F5 might try to re-submit which would give the same message. Clicking the “Fetch another button” (which is keyb shortcut “F” btw) would clear it up. Will take a look.