It would be interesting to get them to talk more about what the design life of their products is - I don’t know what mass manufacturers of consumer products do, but I’d guess it’s a low multiple of the warranty period, say 2x-3x.
The marketing certainly sounds reassuring: “*99% of Tefal products marketed in 2015 in Europe are repairable (of which 32%, with the exception of a maximum of one or two unavailable parts, repairable at a “reasonable” cost).” Although I do wonder what “at a reasonable cost” means - I’d like to think it might mean maybe at cost no more than 50% of the cost of a complete replacement?
Do we have any aims/targets for design life, support life, repair costs of consumer products?
They aren’t going to be able to 3D print anything metallic, electrical, large, or subject to high temperatures/high mechanical stress, so I have doubts how effective that’s going to be.
The statement that they are trialling 3D printing “to fight against planned obsolescence” is a bit bizarre as that “planned obsolescence” in their own products can only have been a result of their own production design/engineering/manufacturing processes. And a VP says "We now realise that these are products that deserve a long life”. So they’re admitting to prior indiscretions, but at least that’s better than a flat out denial. Presumably it’s mainly plastic items where the moulds have been re-purposed so no further production is possible.
It’s easy to be critical, but taken at face value it sounds like the right words - and the fact that they can point back to 2012/2015 is positive, IMO.
Perhaps we could survey this by anyone with a tefal product going to their website and investigating its repairability and the cost of a typical repair? My nearest collection point to repair a kettle is in Bristol - that’s a 1.5hr drive each way, or £5+cost of packaging to post it by Hermes, more by Post Office.