Finding the best Linux solutions for new users

Maybe moving a bit too fast for me to comprehend the volume of your suggestions and goals. Plus I have some hesitations. I do appreciate your enthusiasm though!

Take my own repair group, we might be the busiest in London, attempting 60-70 repairs at each 3-hour long event. Mostly small domestic appliances, maybe a couple of laptops per session, sometimes none at all. We have about 25-30 volunteer fixers at each event, plus a dozen handling aspects of organisation and crowd control. Of these, we might have 2-3 with a goodly amount of Linux expertise and perhaps 5-6 with passing familiarity.

In the context of a bustling event, when you’re sat with a chatty visitor, along with interruptions and potential problems, the time taken to carry out a thorough assessment through to a successful Linux installation is no doubt going to take more than an hour. I really can’t see my group recommending that fixers undertake this at the expense of leaving people with lamps and vacuum cleaners being turned away due to lack of time. We rely on having most of our repair attempts take less than an hour. Pre-booking does not work for us.

I have put it to the organisers that we follow the example of the Amsterdam repair cafes and trial a dedicated Windows 10 EOL event. This is under consideration. The organisation of such an event would entail us rounding up the fixers who already have IT experience - not just Linux, but Windows, Mac, ChromeOS etc. - and any that are interested in extending their skills. Plus finding outsiders who’d like to join. These people will have a range of knowledge and preferences and absolute consensus among us is highly unlikely. I feel that it would be down to us to put together our own guidelines and processes, and that tools built by a committee outside our group are not necessarily going to be employed. That’s just people for you, they have Opinions! Having said that, it will no doubt be useful to have a good starting point.

So, my feeling is that trying to produce a sophisticated and “centralised” type of digital download toolkit for repair events is very ambitious. It may work well for your group and any results you feedback could be very useful.

At this point, my personal focus would be on producing good, concise, distro-neutral, guidelines with links to a curated list of already available tools, and then refining it with some field trials. Feedback from this may eventually lead to the production of digital tools, or instructions on how to build them yourself.

I’m holding off on involving myself too much until I find out what my group’s organisers want to do. If they choose to do nothing then I will find some other way to employ my efforts.

Many of us have submitted our workflow/guidelines proposal, so perhaps we need an editor to comb through them and produce a draft for the Wiki.

Existing Wiki pages:
Windows 10 End of Life
Linux migration

My input is on the original thread.

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