Thank you Neil for the analyses you sent me showing the most frequently encountered types of item and fix rates for each type, here and here.
This provoked several thoughts:
- I presume the Mobiles category includes smartphones. In the events I’ve been to I haven’t seen that many and it’s not that often that the punter brings along the spare part, so both the number and %fixed surprised me a little.
- I was also surprised by the 42% fix rate for kettles. I’m never very optimistic about anything where water enters into the calculation.
- You don’t have a category for steam irons. We get a few of those but I’ve never managed to fix one. Even opening it can be pretty challenging.
- I think it would be well worth splitting the laptops category into hardware and software. We get a fair few running slowly, which are quite a different proposition to hardware problems such as faulty screen, keyboard or power connector. And I don’t see much point in separating laptops according to size - it makes very little difference, though it could be worth splitting out the modern convertible ones from the traditional clamshell variety.